Frequently asked questions
Depending on your location, US customers will usually receive their package within 7-8 days. EU, AUS and other parts of the world 7-15 days. Order processing takes up to 48 hours from the time of the purchase. Please allow up to 48 hours additionally when processing the Black Friday and holiday orders.
We offer a flat rate shipping fee. The fee is $9 USD. However, the fee might be discounted.
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.
If your planner arrives damaged or in a bad condition, we will refund you 100% of your order.
At this moment, we are not able to handle returns. However, if there is a problem with your order, we will refund you the amount based on the problem.